FAQ
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Commissions are currently closed, please check back at a later date.
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Custom projects and commissions require approval of concepts before production. Major revisions post-approval may incur additional charges. The timeline and delivery estimates are approximate unless otherwise confirmed.
Custom pieces, special commissions, and pre-ordered work are non-refundable and cannot be exchanged.
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Premium Foamcore
The board mounts are crafted from a sturdy, extruded polystyrene foam, bonded between two layers of Luxcell wood-fiber veneer.
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Only U.S. shipping is available at the moment.
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You will receive an email with a tracking number once your order has been processed and shipped.
Please allow up to 5 business days for processing.
Holiday Shipping Times
Orders placed between November 24th - 30th will be shipped on December 1st.
Orders placed between December 20th - January 2nd will be shipped on January 3rd.
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Although not guaranteed, please contact Evie I within 24 hours of your order to make any changes.
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All purchases are final sale; however, please contact Evie I if there are any issues with your order.
Damaged Items
If your piece arrives damaged due to shipping, please notify Evie I within 48 hours of delivery with clear photographs of both the packaging and the artwork. A replacement may be offered depending on the damage.
Hanging & Installation
The artist is not responsible for damage resulting from improper installation or hanging methods chosen by the buyer.
Third-Party Delivery Clause
If delivery is made to a third party (e.g., doorman, building concierge), the artist’s responsibility ends at confirmed drop-off. The buyer assumes all responsibility for receipt, storage, and safe handling from that point forward.
Custom Orders
Custom pieces, special commissions, and pre-ordered work are non-refundable and cannot be exchanged.
By purchasing, you agree to these terms.
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By purchasing from Evie I, you acknowledge and agree to the following terms:
1. All Sales Are Final
Each piece is created, printed, and/or packed with care and intention. For that reason, all sales are final. No returns, exchanges, or refunds will be issued except in the rare case of transit damage reported within 48 hours of confirmed delivery.
2. Payment Terms
Full payment is due at time of purchase. Commissions require a 50% non-refundable deposit prior to production, with the balance due upon completion.
3. Copyright & Reproduction
Purchasing the physical artwork does not transfer intellectual property rights. Evie I retains full copyright ownership. The artwork may not be copied, reproduced, licensed, or used commercially in any form without prior written consent.
4. Edition Details
For limited edition works, collectors will receive a signed certificate of authenticity. Evie I reserves the right to reproduce work for archival, marketing, or non-commercial purposes unless otherwise specified.
5. Delivery Terms
Once an order has been marked as delivered—especially when delivered to a third party (e.g., doorman, concierge)—Evie I is no longer liable for loss or damage.
If you need secure hand-to-hand delivery, this must be arranged and paid for separately in advance.
6. Installation Disclaimer
Unless explicitly contracted, installation is the collector’s responsibility. The artist is not responsible for damage caused by improper installation or hardware failure.
7. Shipping Damage
If your work arrives damaged in transit, contact Evie I within 48 hours of delivery with photographs of the artwork and packaging. A replacement or resolution will be discussed at the artist’s discretion.
8. Commissions & Custom Work
Custom projects and commissions require approval of concepts before production. Major revisions post-approval may incur additional charges. The timeline and delivery estimates are approximate unless otherwise confirmed.
9. Taxes & International Orders
Buyers are responsible for all applicable local/state sales taxes and any international customs duties or VAT.
10. Legal Framework
All terms are governed by New York State law. By completing a purchase, you affirm that you’ve reviewed and agree to these policies.